Frequently Asked Questions
Everything you need to know about bringing luxury into your home.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, Prestige ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Are your materials sustainably sourced?
At Prestige, we prioritize ethical craftsmanship. Our wood products are FSC-certified, and we partner with artisans who utilize sustainable production methods whenever possible.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.